We want you to love your new bucket hat! If you’re unsatisfied with your purchase, we’re happy to accept returns and exchanges within ten days of delivery.
What can be returned/exchanged?
- Unworn and unwashed bucket hats
- With original tags attached
- Purchased on our website (we cannot process returns for hats bought elsewhere)
What can’t be returned/exchanged?
- Worn or washed bucket hats
- Hats without original tags
- Purchases made from other retailers
How to Return or Exchange
- Initiate your return/exchange:
- Contact our customer service team by email at [email protected].
- Let them know you’d like to return or exchange your bucket hat, and have your order number ready.
- Pack your return securely:
- Place the unworn hat with original tags in its original packaging (if possible).
- Include a note with your order number and reason for return/exchange.
- Ship your return:
- You will be responsible for covering the cost of return shipping.
- We recommend using a trackable shipping method for your peace of mind.
Refunds
- We will send you an email notification once your return is received and inspected.
- If your return is approved, your refund will be processed using the original payment method within seven business days.
- Shipping charges will not be refunded unless the return is due to our error (e.g., incorrect item sent).
Exchanges
- If you’d like to exchange your hat for a different size or color, please indicate this when you contact customer service.
- We will do our best to fulfill your exchange request based on availability.
- If the new hat is higher, you will be charged the difference.
- We will cover the cost of shipping the new hat to you.
Customer Service
If you have any questions about our return and exchange policy, please don’t hesitate to email our customer service team at [email protected].
We strive to provide excellent customer service and make the return/exchange process as smooth as possible for you.